FAQ

FAQ Table of Contents

  1. Alltown Advantage™

  2. Earning Points

  3. Redeeming Points

  4. Club Programs

  5. Alltown Advantage™ Card

  6. Information and Communications

  7. Alltown Advantage™ Mobile App

  8. Mobile Payment

  9. Offers

  10. Privacy

Alltown Advantage™

What is the Alltown Advantage™?

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The Alltown Advantage™ is an exciting new way to earn points every time you shop in store or purchase gas. The points are redeemable for discounts on gas and merchandise in store. You can also earn free items in the coffee, fountain drink and Milk clubs.

How do I join?

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There are multiple ways to join

  • Download the new Alltown Advantage™ App and enter the required information
  • Visit alltown.com/advantage and enter the required information
  • Pick up a card in store and complete the on-line registration process at alltown.com/advantage or via the mobile app

What are the benefits of joining Alltown Advantage™?

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The points you earn are redeemable for discounts on gas and items in-store. You will have opportunities to maximize your points through bonus offers. You will also receive exclusive birthday rewards and other offers. You can also earn free coffee and fountain drinks.

Earning Points

How do I earn points?

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There are multiple ways to earn points

  • Use your Alltown Advantage® mobile app
  • Swipe or scan your rewards card
  • Enter your phone number at the pump
  • Provide your phone number to the cashier in store

How many points do I earn?

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You earn two points for every gallon of gas purchased and two points for every dollar spent in-store or at car wash locations*. You cannot earn points on alcohol, tobacco, gift cards including reloadable, phone cards, lottery, milk and taxes. You cannot earn points on free items.

Is there a limit to the amount of points I can earn?

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There is no limit to the amount of points you can earn, but points do expire 270 days after you earn them.

Can I earn points at all locations?

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You can earn points at all Alltown® Convenience stores and the gas stations at those locations. You cannot earn points with any partners at those locations, example Dunkin Donuts, KFC.

Do all purchases count towards earning points?

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All gas, in-store and car wash purchases, count towards earning points except for purchases of free items, alcohol, tobacco,  gift cards (including reloadable), phone cards, lottery, milk and taxes.

When do my points become available to redeem?

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Points are available to redeem on your next purchase.

Do points expire?

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Yes, points expire 270 days from the day they are earned

How do I know how many points I have?

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You can track your points via the Alltown® mobile app, Alltown.com/advantage or at the bottom of your receipt. You can also ask a store associate for a balance receipt.

Redeeming Points

What can I redeem my points for?

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Points can be redeemed for discounts on your gas or in store purchases except for: alcohol, tobacco, gift cards (including reloadable), lottery, milk (MA & ME) and taxes.

100 points = $.10 off per gallon for gas purchases, 200 points = $.20 off per gallon, 300 points = $.30 off per gallon. A gas purchase cannot exceed 20 gallons.

100 points = $1.00 off an in store purchase, 200 points = $2.00 off, 300 points = $3.00 off

How do I redeem my points?

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There are multiple ways to redeem points

  • Use your Alltown Advantage™ mobile app and selecting the rewards
  • Swipe or scanning your rewards card and selecting rewards on the pump or indicating to the cashier you wish to use your rewards
  • Use your phone number and 4 digit PIN and selecting rewards at pump or indicate to the cashier you wish to use your rewards

Your card MUST be registered to redeem any points.

Is there a maximum number of points I can redeem? at one time?

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You cannot redeem more than 2000 points at any one time. If you have over 2000 points when you choose to redeem them any remaining points will be left in your account for a future purchase.

Can I use a fuel discount on more than one vehicle at a time?

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No, for safety reasons the discount can only be used on one vehicle, limited to the tank’s capacity and not to exceed 20 gallons.

Do I have to use all my available points when I choose to redeem them?

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Yes, all your available points in increments of 100 must be used when you redeem rewards. For example if you had 225 points you would use 200 points when you redeem. The remaining 25 points stay in your account.

I went to redeem points and they were gone, how does that happen?

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Points expire 270 days after your earn them. It is possible that your points had expired. Track the availability of awards on the Alltown® mobile app or at Alltown.com/advantage

Can I redeem points for cash?

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Points cannot be redeemed at any time for cash.

Club Programs

How do the club programs work?

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Use your mobile app, scan or swipe your rewards card or provide your phone number every time you make a qualifying purchase to earn towards your free item.

How do I know how many items I have purchased?

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You can track progress on your rewards from the Alltown Advantage™ mobile app, at alltown.com/advantage or on the bottom of your register receipt.

How do I redeem my free item?

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Use your mobile app, scan or swipe your rewards card or provide your phone number when you purchase coffee or fountain drink. If you have a free item the item will ring up free.

Alltown Advantage™ Card

I picked up a card in-store and need to register it, how do I do that?

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To register your card

  • Download the Alltown® Mobile App and complete the registration process including the activation code on the back of your card.
  • Visit Alltown.com/Advantage and complete the registration process including the activation code on the back of your card.
  • Call customer service at (800) 480-0088

Do I have to use a card to participate in the program?

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No, you can earn and redeem points, see available offers and manage your account through the Alltown Advantage™ mobile app. You can also use your phone number at the pump or in store to earn rewards. To redeem rewards, you can use your phone number and 4 digit PIN

What happens if I lose my card?

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Your phone number can be used to look up your Alltown Advantage™ account number at the register and you can use your phone number or the Alltown Advantage™ mobile app in place of your card.

What happens if I have a problem with my card?

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You don’t need your card to receive the benefits. Your phone number can be used to look up your loyalty account number at the register and you can use your phone number or the mobile app in place of your card.

What if I forgot my card?

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When you signed up you provided a primary phone number. That phone number can be used to earn and redeem rewards. Just enter your phone number when prompted at the pump or give it to the cashier at the in store checkout. You can also use the Alltown Advantage™ mobile app at the pump or at the in store checkout in place of a card.

Can anyone in my family use my card?

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If you give your card to another person they can earn and redeem your points.

What if I share a phone number registered to my card?

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If you share your phone number then anyone who knows your phone number will earn and could redeem your rewards. It’s recommended that you use a personal mobile phone number for your account.

Information and Communications

Why do you require an email address and what will you use it for?

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As an Alltown Advantage™ member, we want to make sure we can send you the latest information on your account and your exclusive offers. Your email will be used to send emails with information about the program

Why do you require a phone number and what will you use it for?

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We require a phone number so you can use it as an alternate form of identification to earn or redeem your points instore. It can also be used as your username on the mobile app or at alltown.com/advantage. You can also opt-in to receive text messages with the latest information about exclusive offers when you provide a mobile phone number.

Can I use a mobile number?

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Yes, you can use a mobile phone number as your primary phone number.

Can I use my phone number in store or at the pump instead of my card?

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Yes, there is no need to carry a card, you can provide your primary phone number instead when checking out in store or by entering it when prompted at the pump.

How do I update my information or phone number?

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If you need to update your information call customer service at (800) 480-0088

How many emails can I expect to receive and how often?

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Right now we send about one email per month and on occasion may send an additional emails with special information just for our members. Don’t worry we respect the time of our members and won’t flood your inbox with emails.

How many text messages can I expect to receive and how often?

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Right now we send about one text message per week and on occasion may send additional ones with special information just for our members. Don’t worry we respect the time of our members and won’t flood your phone with text messages.

What if I decide that I don’t want to receive emails or text messages?

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If you want to opt out of our email or text list, call (800) 480-0088 and update your preferences.

Alltown Advantage™ Mobile App

How do I download the Alltown Advantage™ mobile app?

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Visit the Apple App store or Google Play store and search Alltown Advantage™ to find and download the app.

What is required to use the Alltown Advantage™ mobile app?

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To have full access to the app you will need to provide First and Last Name, Birth Month and Year, Email Address, Zip Code and Mobile Phone Number.

How do I use the app to activate a pump and complete a payment?

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When you pull up to the pump open your Alltown Advantage™ Mobile App. If you are not already logged in, log in to access your account, select the pump number you are at and complete the purchase.

How do I use the app to pay in store?

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When you are in-store open your Alltown Advantage™ Mobile App. If you are not already logged in, log in to access your account, select pay inside and provide the QR code to the cashier to scan.

If I have the app is that the only method I can use to participate in the program?

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No, you can use a card or by providing your phone number at the time of purchase.

How do I see my receipts for mobile payments?

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Receipts for transactions made through mobile payment are available as soon as the transaction is complete if you click on receipts

Mobile Payment

How do I set up mobile payment?

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Enter your preferred payment method information on the app and you are ready to start paying with your mobile phone.

How does mobile payment work at the pump or in store?

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At the pump, open the mobile app and confirm the pump you are at, lift the handle and follow the prompts on the app to complete your transaction

In-store, open the mobile app, select pay inside and provide the QR code to the cashier to scan.

Is my payment information secure?

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Yes, we use state of the art token encrypted data to protect your payment information.

Do I always have to use mobile payment?

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No, you don’t always have to use mobile payment. You can still use the virtual card in the app or instore without using mobile payment.

Is the mobile payment option only available with the app or does my Alltown Advantage™ card or phone number work that way?

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Mobile payment is only available via the Alltown Advantage™ Mobile App.

Offers

How can I find out what offers are available?

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The offers available each week on our website Alltown.com/advantage, in the mobile app or check your email for details.

Can I still use manufacturer coupons in conjunction with a digital offer?

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Yes, Alltown will accept a manufacturer coupon in combination with Alltown offer honoring up to, but not over, the product purchase price.

How often are offers available?

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Offers are refreshed every two months.

Can I redeem an offer multiple times?

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With regards to coupons and other special loyalty card promotions the same limits and exceptions will apply. Coupons and other promotional discounts will not be combined.

When is my Birthday Offer Available?

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Your birthday offer is available the first day of your birth month and expires on the last day of that month.

How does the enrollment offer work?

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When you enroll in the program on or before May 31, 2018 you will receive $.10 off per gallon of gas purchased in a single transaction up to 20 gallons through June 30, 2018. To redeem the offer you must use your card, mobile app or provide your phone number at the time of purchase.

Privacy

How will you protect my information?

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Protecting customer information is an important priority for Alltown®. We have policies and procedures in place to ensure customer information is protected. For more information please see our Privacy Policy.

Will you share my information with anyone else?

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Alltown® may provide customer information to service providers that perform services for us, such as sending a direct mail or email offer from us to you. We require these companies to sign a confidentiality agreement that prohibits them from using the information for unauthorized purposes. Your information is never shared with anyone else for their marketing purposes. For more information please see our Privacy Policy.

What is Alltown’s privacy policy?

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Our privacy policy can be found on our website here.