Global understands that the security of your business and/or personal information is important to you. Whenever you submit business and/or personal identifiable information through the Site, you will be doing so through our secure server. Although it is necessary for us to collect certain information, we respect and protect your right to privacy. The following policy is designed to answer any questions and concerns you may have regarding your privacy and the security of your information. If you have any additional questions or concerns, please call us at (800) 225-1927 or send us an e-mail at Alltown@allianceenergy.com.
How is your information collected?
We collect customer Information from various sources including the following:
Information is provided by you when you enroll in the program via the mobile app, website, or in store. Additionally, information is collected when you swipe or scan your loyalty card, use the mobile app, log into the web site or use an alternate identifier at the fuel pumps or in store checkout.
Cookies are bits of electronic information placed over the Internet onto your computer. A cookie assigns a unique tracking number to each computer accessing the Site, which enables us to recognize and keep track of each user, so we can tailor information for you. However, we will not store personal information about you or your finances using cookies. Cookies are standard on the Internet and utilized by most Web sites whether you are aware of it or not. However, if you wish, most browsers can be set to prevent cookies or to notify you when one is being placed.
Information is provided by some functionality associated with mobile usage including location based services.
Individuals interested in contacting Global for more information may provide business and/or personal information when using our Site or customer care telephone number. Any information provided will not be shared or disseminated except as noted below.
In an effort to make our Site as effective as possible, the computers that operate the Site may collect certain information each time you visit the Site and store these statistics in server logs. These statistics do not identify the specific user, but will give us information regarding the type of user who is accessing the Site and certain browsing activities of that user. Information collected in this way includes the IP address of the user accessing our Site (i.e. the unique ID number of the user’s computer), the type of browser (Internet Explorer, Netscape, etc.) and operating system (system software) used to access our Site, the website the user last visited before linking to our Site, how long the user accessed our Site in any given session, and the date and time of access. We may make extensive use of these non-personally identifiable aggregated data in order to understand how our Site is being used and may share them with others in order to develop, promote, and expand our business. We may also conduct online surveys to better understand the needs and profiles of our visitors and to measure the interest of our visitors in the features of our Site.
How is this information used?
Global will not disclose to any company, person or agency and Customer Information such as customer names, email addresses or phone numbers except as described below.
To provide our customers with products, services and offers we believe may meet your needs and interests, Global may disclose information to service providers that perform services for us, such as sending an email or a text message. We require any service provider to sign a confidentiality agreement that prohibits them from using the information for unauthorized purposes.
Data collection and reporting service
At this time, we do not utilize or transmit any of your information to data collection or reporting services.
Is there any other way that user information might be disclosed?
How can I prevent my information being collected or disclosed?
You at any time can direct us not to disclose Customer Information about you or change your preference in this regard, or to change Customer Information provided to us previously by contacting us at Alltown.com, calling toll free at 800-255-1927 or via email at Alltown@allianceenergy.com. If you direct us not to disclose such information you will not be eligible for benefits associated with the Alltown Advantage™ or any promotions that require individual information, such as buy 4 coffees get one free.
Links to third-party sites
This Site may contain links to third-party sites. These links are provided for convenience and informational purposes and are not controlled by Global, nor is the content monitored by Global. While we try to link to sites that share our high standards and respect for personal privacy, Global is not responsible for the content or the privacy practices employed by any third party.
Connection to any linked site is at your own risk.
Change in Ownership and Other Business Transaction
Protecting Customer Information is an important priority for Global. Any employees who violate our security policy and procedures are subject to disciplinary action. Service providers that receive Customer Information are required to preserve the confidentiality of that information under the terms of our legal contracts with them.
Unfortunately, no data transmission can be guaranteed to be 100% secure. While we strive to protect Your Information, we cannot warrant the security of the information provided to us online. However, once we receive your information, we will do our best to ensure that our systems are functioning properly and will use reasonable and customary efforts to protect that information.
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits users of our Site and Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Alltown@allianceenergy.com or write us at Alltown, 404 Wyman Street, Suite 425, Waltham, MA 02451, Attn: Legal Department.
If you have any questions about this agreement, please call us at (800) 225-1927 or send us an e-mail at Alltown@allianceenergy.com. Although Global will in most circumstances be able to receive your e-mail or other information provided by you through this Site (including, without limitation, service requests and other submissions), Global does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information. Be aware that the Internet e-mail typically is not secure.
This document was last updated on September 28, 2017.